02 May 2014 Press release
A Friendly Home Health Care LLC, Carrollton, TX, Receives 2015 Customer Experience Award from Pinnacle Quality Insight
Salt Lake City, Utah. Feb, 2015 – A Friendly Home Health Care, TX, a Carrollton-based provider of home health care services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience AwardTM in the category of “Specific Care.” A Friendly Home Health Care displays a continued dedication to providing best-in-class senior health care services.
Throughout its 10-year history of serving the community, A Friendly Home Health Care, TX, has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2014, a portion of A Friendly Home Health Care’s customers and their families have participated in monthly telephone interviews that include open-ended questions as well the opportunity to rate the service they were receiving. The net result was that A Friendly Home Health Care placed within the top 15 percent of all providers of the same type of medical and therapy services.
By qualifying for the Pinnacle Customer Experience Award™, A friendly Home Health Care has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.
A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.